Frequently Asked Questions

Email Alerts Return to the Cardholder Center FAQs

  1. What is an Email Alert?
  2. What kinds of Email Alerts can I set up?
  3. What kinds of Email Alerts are sent automatically?
  4. May I opt out of automatic Email Alerts?
  5. How do I set up an Email Alert?
  6. Can I change the email address for my Email Alerts?
  7. Can I set more than one Email Alert?
  8. When will I receive the Email Alerts I have requested?
  9. How can I manage my Current Alert requests?
  10. Who can I contact for further assistance?

Questions and Answers:

  1. Q: What is an Email Alert?
    A. When you set up an Email Alert, you will be reminded by email when an account or transaction event that you wanted to know about occurs. You can choose to receive as many alerts as you wish.

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  2. Q: What kinds of Email Alerts can I set up?
    A. You can set up Email Alerts for both account and transaction events. Account alerts can help notify you when your credit limit has been reached, when new statement information is available, when your Payment Due Date is coming up, when your balance is within a certain amount, or when daily transactions exceed a specific amount. Transaction events let you know when a payment or credit has been posted to your account, or when a debit or charge exceeding a certain amount is posted to your account.

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  3. Q: What kinds of Email Alerts are sent automatically?
    A. We will send you emails automatically when: you enroll in the Merrick Bank Cardholder Center, your new statement is available to be viewed online, the status of your account has changed to overlimit, delinquent or overlimit and delinquent, a recurring payment schedule is going to be processed in 10 days or you have changed any account information (email address, telephone numbers or street address).

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Q: May I opt out of automatic Email Alerts?
A. You will not be able to opt out of automatic alerts but you may cancel Email Alerts you have set up.

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Q: How do I set up an Email Alert?
A. Click on the check box next to the alert you want to set and enter any required information. Your current email address will be displayed. You can then update your address or add any additional addresses that you want to receive the alert. Click Submit to set the alert and add it to your list of Current Alerts.

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Q: Can I change the email address for my Email Alerts?
A. Yes. The email address we have for you is automatically displayed on this page. If you want alerts to go to a different email address, enter the new address over the one displayed and click Submit.

Please note when you change your email address for an alert, all of your previously set alerts will now be sent to the new address, and the email address we have on file for you will also be updated.

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Q: Can I set more than one Email Alert?
A. Yes, you can. Just select Email Alerts from the main menu. However, please note that you cannot select two alerts of the same type at one time.

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Q: When will I receive the Email Alerts I have requested?
A. You will be sent an account event Email Alert the first time the condition occurs. These Email Alerts will be automatically reset once the condition is valid again. For example, if you set an Email Alert to remind you that your total balance exceeds $500, you will get an alert the first time that happens. Once your balance drops below $500 due to payments or credits, this alert is automatically reset. A transaction event alert and a message alert are sent every time the condition you selected occurs.

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Q: How can I manage my Current Alert requests?
A. You can delete any alert by selecting the Delete link next to the Date Set.

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Q: Who can I contact for further assistance?
A. If you have questions, please call Customer Service at 1-877-790-5648.

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