Frequently Asked Questions

Account Summary

  1. What information is on the Account Summary page?
  2. I have a notice of unread email responses from Customer Service. What is this?
  3. How recent are the Recent Transactions?
  4. What is Switch to Category View?
  5. What information is shown on the Transaction Detail page?
  6. How do I download transactions?
  7. What format should I use to download transactions?
  8. What are the descriptions for the fields on the Account Summary page?

Questions and Answers:

  1. Q: What information is on the Account Summary page?
    A. Account Summary shows you a current summary of your Merrick Bank account information including: Account Balance; Available Credit; Cash Limit; Minimum Payment Due; Payment Due Date; Last Payment Amount; Dispute information; and Recent Transaction information.

    Top of Page

  2. Q: I have a notice of unread email responses from Customer Service. What is this?
    A. When you have unread email responses from Customer Service, it means that an automated message has been sent regarding your account. To view the received message, just click on the link "Unread Email".

    Top of Page

  3. Q: How recent are the Recent Transactions?
    A. Recent transactions are transactions that have posted to your account after your last statement closing date, but before the date and time shown on the Account Summary page. Select View Recent Transactions to see transactions sorted by transaction date. To hide your recent transactions, select Hide Recent Transactions.

    Top of Page

  4. Q: What is Switch to Category View?
    A. All transactions are assigned a standard expense category as set forth by Visa and MasterCard (i.e. Auto Related, Travel, Clothing, etc.) based on the merchant. Most financial management software can sort your transactions based on the expense category. When you select Switch to Category View, your transactions will be grouped by these categories. To switch back, please choose Switch to Normal View from the Statements page.

    Top of Page

  5. Q: What information is shown on the Transaction Detail page?
    A. This page displays detailed information about a transaction you selected from your Account Summary page, the Statements page or a Search Transactions results page. The information includes: a description of the transaction (which is usually the name of the merchant where the transaction took place); the date the transaction was made; a reference number that uniquely identifies the transaction; the location where the transaction was made; the amount of the transaction; the expense category of the transaction; and any personal memo information you may have entered about the transaction.

    Top of Page

  6. Q: How do I download transactions?
    A. To download transactions, select a format from Download Transactions. You can download transactions to your computer to use with personal financial management software such as Quicken® or Microsoft® Money, spreadsheet or database programs.

    Downloaded transaction files will not automatically be imported into your software. First, save the file. Then, import it through your software application. If you are not sure how to do this, check your software's help files.

    Top of Page

  7. Q: What format should I use to download transactions?
    A. The format you should choose depends on the software you are using. For example, .QIF format should be chosen if you are using personal financial management software, such as Quicken® 98 or earlier or Microsoft® Money. .QIF is a flexible format for exchanging transaction information, complete with merchant addresses, memos and expense category information. .CSV (comma-separated text) or .DAT (tab-separated text) should be chosen if you are using Microsoft® Excel or other spreadsheet or database programs. Check your software's help files to see which format will work best.

    Top of Page

  8. Q: What are the descriptions for the fields on the Account Summary page?
    A. They are:
    • Current Account Balance: Current balance of account.
    • Available Credit: The unused portion of credit that falls within your credit limit, if any.
    • Cash Advance Credit Limit: The maximum amount of cash advance access assigned to your account.
    • Current Available for Cash: The unused portion of credit that falls within your credit limit that is available for taking cash advances, if any.
    • Total Credit Limit: The maximum amount of credit assigned to the account that can be used for purchases and cash advances.
    • Minimum Payment Due: The smallest amount you can pay on your account. This amount must be sent in by the Payment Due Date to avoid having additional fees charged to your account.
    • Payment Due Date: The date when Minimum Payment Dues must be received in order to avoid having a Late Fee assessed on your account.
    • Last Payment Amount: The dollar amount of the last payment you made to your account.
    • Past Due Amount: The current dollar amount delinquent on your account.
    • Last Payment Credited On: The date your last payment was received and posted to your account.
    • Recent Transactions: Transactions that have posted to your account after your last statement closing date but before the date and time shown on the top of the Account Summary page. These transactions will appear on your next statement.
    • Transaction Date: The date on which a transaction occurred.
    • Post Date: The date when the cash advance, purchase, or payment was processed by Merrick Bank.
    • Current Amount in Dispute: The total dollar amount of all transactions that are currently being disputed by the cardholder.
    • Current Number of Items in Dispute: The total number of transactions that are currently being disputed by the cardholder.
    Top of Page