Frequently Asked Questions

Reporting Lost of Stolen Card Help Return to the Cardholder Center FAQs

1. How do I report my card lost or stolen?
2. Can I report my card lost or stolen online?

Questions and Answers:

1. Q: How do I report my card lost or stolen?
   A. To report your card lost or stolen, contact us immediately at 1-877-727-6881. You will need to provide information to the Customer Service Representative regarding the date and time the card was lost or stolen, the location at which your card was stolen and information regarding the last transaction or purchase you made.
   
   
2. Q: Can I report my card lost or stolen online?
   A. No. To ensure the information regarding your lost or stolen card is processed immediately, you must contact a Merrick Bank Customer Service Representative as soon as possible. Customer Service representatives are available 24 hours a day, seven days a week to assist you.