Frequently Asked Questions

Account Password Help Return to the Cardholder Center FAQs

  1. Can I change my Password?
  2. How often can I reset my Password?
  3. What if I forget my User Name or Password?
  4. Who can I contact for further assistance?

Questions and Answers:

  1. Q: Can I change my Password?
    A. Yes. To change your password, Log In to the Cardholder Center and select Change Password from the Customer Assistance menu. Type in your new password in the top box and then again in the lower box to confirm. Remember -- passwords must be at least eight (8) to twelve (12) characters long and must contain at least one letter and one number. Passwords cannot contain spaces or special characters. After you have entered your password twice, click Submit to complete the process.

  2. Q: How often can I reset my Password?
    A. As often as you'd like, as long as you can provide correct confidential information about your account.

  3. Q: What if I forget my User Name or Password?
    A. If you forget your Password, please click on Forgot Your Password? from the Log In page. If you forget your User Name, please contact Customer Service at 1-877-790-5648 for assistance.

  4. Q: Who can I contact for further assistance?
    A. If you have questions, please call Customer Service at 1-877-790-5648.