Frequently Asked Questions

Cardholder Enrollment Return to the Cardholder Center FAQs

1. Why should I enroll in the Merrick Bank Cardholder Center?
2. How do I enroll in the Cardholder Center?
3. Is a Cell Phone Number Required to Enroll?
4. What is a CVV/CVC Number?
5. What are the requirements for choosing a User Name and Password?
6. What are good guidelines for creating and using Passwords?
7. Who can I contact for further assistance?

Questions and Answers:

1. Q: Why should I enroll in the Merrick Bank Cardholder Center?
   A. Enrolling in the Cardholder Center will give you free access to your account 24 hours a day, seven days a week. You'll be able to check your balance, view statements, see recent transactions before they appear on your statement, set up one-time and recurring payments, download transactions, set Email Alerts and more! It's an easy way to manage your Merrick Bank account.
   
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2. Q: How do I enroll in the Cardholder Center?
   A. Enrolling is easy. From the Log In screen, click on the Enroll button located below the User Name and Password input area. Required information includes your first, middle initial and last name (as they appear on your card), your Merrick Bank card number and expiration date, your social security number, your mother's maiden name, your email address and the CVV number located on the back of your card. You will also need to choose a User Name and Password.
   
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3. Q: Is a Cell Phone Number Required to Enroll?
   A. No. Providing your cell phone number is optional.
   
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4. Q: What is a CVV/CVC Number?
   A. CVV/CVC is an anti-fraud security feature to help verify that you are in possession of your credit card. For Visa and MasterCard, the three-digit CVV/CVC number is printed on the signature panel on the back of the card.
   
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5. Q: What are the requirements for choosing a User Name and Password?
   A. The requirements for User Names and Passwords are as follows: User Names must be between eight (8) and twelve (12) characters long and cannot contain special characters such as *(){,.<@#$% or spaces. Passwords must also be between eight (8) and twelve (12) characters long and cannot contain special characters such as *(){,.<@#$% or spaces but must contain at least one letter and one number. In addition, passwords cannot be the same as the User Name.
   
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6. Q: What are good guidelines for creating and using Passwords?
   A. Some guidelines for creating a password are:
   • Do NOT choose a word from a dictionary.
   • Do NOT use personal information such as your name, social security number, etc.
   • Do NOT tell anyone your password.
   • Do NOT write your password down anywhere.
   • Do NOT use temporary passwords that you may have been given initially on an account.
   • DO choose a mixture of letters and numbers when creating a password.
   • DO change your password often.
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7. Q: Who can I contact for further assistance?
   A. If you have questions, please call Customer Service at 1-877-790-5648.
   
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