Financial Education: Bank On It

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Bank Tour

A financial institution has people who can help you with different banking services. Understanding the jobs of these bank workers will allow you to know who you should talk to when you go to the bank.

Bank Employees

Customer Service Representative - Customers usually talk to a Customer Service Representative on the phone and they can:

  • Help you open your account
  • Explain services
  • Answer general questions
  • Refer you to a person who can help you, and
  • Provide written information explaining the banks products

Bank Teller - usually stands behind a counter and:

  • Takes money
  • Answers questions
  • Cashes checks
  • Refers you to the person who can help you

Loan Officer

  • Takes applications for loans offered at the bank
  • Answers questions
  • Provides written information explaining loan products
  • Helps you fill out a loan application

Branch Manager

  • Supervises the bank operations
  • Helps fix problems that cannot be solved by other bank employees

Some key points to remember are:

If you don't know who to talk to, ask for help. Someone will take you to the right person.

Always ask questions until you are clear on all the information, and don't sign anything you don't understand.

Ask for written information to take home to review.