Access your account 24 hours a day, seven days a week using Merrick Bank's new and improved Cardholder Center.

    

Questions about the recent CARD Act?

We believe it is important for consumers to stay up to date on important financial-related issues.

Build knowledge, security and confidence using the "Money Smart" Financial Education Center.

Financial Education

Keep It Safe

Resources

If your complaint or question concerns a state-chartered bank that is not a member of the Federal Reserve System, contact:

Federal Deposit Insurance Corporation
Division of Compliance and Consumer Affairs
550 17th Street, NW
Washington, DC 20429

1-877-ASK-FDIC (1-877-275-3342)
1-800-925-4618 (TDD)
For local calls:  202-736-0000
Email:     consumer@fdic.gov

If your questions or complaints concern a nationally-chartered bank (National or N.A. will be part of the name), contact:

Office of the Comptroller of the Currency
1301 McKinney Street
Suite 3710
Houston, TX 77010
1-800-613-6743
Email:     Customer.Assistance@occ.treas.gov

If your complaint or question concerns a federally-chartered credit union, contact:

National Credit Union Administration
1775 Duke Street
Alexandria, VA 22314-3428
703-518-6300

For Fair Housing complaints, contact:

Department of Housing and Urban Development (HUD)
Office of Fair Housing and Equal Opportunity
451 Seventh Street, SW, Room 5100
Washington, DC 20410
1-800-669-9777

If your complaint or question concerns state banks that are members of the Federal Reserve System, contact:

Federal Reserve Board
Division of Consumer and Community Affairs-MS 803
20th and C Streets, NW
Washington, DC 20551
202-452-3000

If your complaint or question concerns a federal savings and loan (S&L) or federally-chartered savings bank (FSBs), contact:

Office of Thrift Supervision
Office of Consumer Programs
1700 G Street, NW
Washington, DC 20552
1-800-842-6929
Email:     consumer.complaint@ots.treas.gov

For other questions and complaints, contact the Federal Trade Commission (FTC).  The FTC cannot intervene in individual disputes, but the information you provide may indicate a pattern of possible law violations that require action.

Federal Trade Commission
Consumer Response Center
6th and Pennsylvania Avenue, NW
Washington, DC 20580
1-877-FTC-HELP (1-877-382-4357)
Email:     consumerline@ftc.gov

Complaints against all kinds of creditors can be referred to:

Department of Justice
Civil Rights Division
950 Pennsylvania Avenue, NW
Washington, DC 20530
202-514-2151

http://www.firstgov.gov
http://www.consumer.gov